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Coinbase CEO Acknowledges User Concerns

Posted By- Admin

15 Aug, 2023

Coinbase CEO Acknowledges User Concerns

In an August 13 Twitter post, Armstrong pointed out various issues that have emerged during the 'Onchain Summer' event on Base, a festival involving product launches, brand activities, and NFT releases from August 9 to 31. 

He noted the issues surrounding the user experience (UX) in the main Coinbase app for NFTs, Dapps, and Layer 2 solutions. 

He acknowledged the shortcomings, stating, "One thing #OnchainSummer is exposing is how broken our UX is in the main Coinbase app for NFTs, Dapps, and L2s today. Sorry to say, but true." 

Armstrong emphasized the importance of honestly confronting these challenges to drive improvement, noting, "If we face the truth, we can get motivated to improve it. These need to be first-class experiences, and #OnchainSummer is a great impetus to have every employee feel that pain ourselves and fix it."

While noting the issues with the UX of the Coinbase app, he highlighted the progress made by Coinbase Wallet in this area while acknowledging that there is still significant work to be done.